Priced like software. Set up like a consultancy.
Esmi Local / Starter covers after-hours on one line — $299/mo + $499 setup. Esmi answers the phone and web chat, books on your live Google Calendar, and puts every call, appointment, and lead in one dashboard. Setup is done for you.
$599/ month
800 min includedSetup $799
Three plans: Local / Starter $299 a month, Growth $599, Scale $999.
The rate schedule
Local / Starter is the after-hours package: one line, nights and weekends answered, English and Spanish included. Growth and Scale add capacity — every tier includes the full dashboard.
Swipe to see all three plans →
| Local / Starter | Growth | Scale | |
|---|---|---|---|
| Monthly | $299 | $599 | $999 |
| Setup, one-time | $499 | $799 | Custom |
| Minutes included | 300 | 800 | 1,500 |
| Overage, per minute | $0.25 | $0.20 | $0.22 |
| Numbers | 1 local | Up to 2 | 3+ |
| Channels | Voice · after-hours | Voice + web chat | Voice, chat, priority routing |
| Booking | 1 Google Calendar | Multi-location + reschedule | Multi-location + booking rules |
| Knowledge base | Standard | Expanded | Custom + quarterly tuning |
| Support | Priority | Shared channel | |
| Start free trial | Start free trial | Talk to us |
Esmi Local / Starter is $299/mo + $499 setup. Month-to-month available. Annual billing: two months free and setup waived. Setup covers number, Google Calendar, knowledge base, and go-live onboarding. Free trial: 14 days, up to 25 calls, no credit card needed. English and Spanish are included on every plan — not an add-on. Minutes are voice minutes and do not roll over. Taxes extra where applicable.
Try Esmi free for 14 days
Up to 25 calls, no credit card needed. After-hours answering, live Google Calendar booking, English and Spanish included.
On every plan
- Natural AI voice, 24/7 — not a human receptionist
- After-hours answering
- English and Spanish included
- Google Calendar book and reschedule + email alert to you
- Escalation to your team with context
- Recordings and transcripts
- Appointments and leads inbox
- After-hours activity on the overview
Add-ons
- Melu follow-up calls · 300 min
- $299 / mo
- Melu Club · walk-in shops
- $79 / mo
- Melu Win-back · bring past customers back
- $149 / mo
- Extra number
- $49 / mo
- Extra 500 minutes
- $99
- CRM / HighLevel wiring
- Custom
Custom workflows
Set up like a consultancy. Scoped on the call.
- Map
- Thirty minutes. Written one-pager. Credited if you start the sprint.
- Sprint
- Fourteen days. One workflow in your tools. Price on the proposal.
- Operator
- Monthly after the first workflow is live. Tune, exceptions, scorecard. Add the next agent when the first one is boring.
What happens after you start
- Step one
- We learn your hours, routing rules, services, and Google Calendar.
- Step two
- We go live — number, after-hours agent, booking, dashboard login.
- Step three
- You see every after-hours call, booking, lead, and recording.
Questions
Do I need technical staff to set this up?
No. Setup is white-glove — Orchelix configures your number, agent, knowledge base, and calendar for you. You review it before it goes live; you don't build anything.
Does Esmi book real appointments, or just take messages?
Real appointments. Esmi reads your live Google Calendar availability and books, reschedules, or cancels directly on it — no Calendly, Acuity, or Microsoft 365 as live booking today, and no message left for someone to call back and enter by hand.
Is Local / Starter only for after-hours?
It is built for after-hours on one line — nights, weekends, holidays, and the calls your front desk cannot take. During open hours it can sit behind your receptionist or answer the line outright. Same number, same Google Calendar, same dashboard. Try Esmi free for 14 days: up to 25 calls, no credit card needed.
What happens when Esmi can't handle something?
It escalates to a human — by call transfer or notification, depending on your setup — with the context of the conversation so far, so nobody has to repeat themselves.
Can I keep my existing phone number?
Each plan includes new local number(s) provisioned for Esmi. Forwarding your existing number to it, or porting it over, is usually possible — tell us your setup and we'll confirm during onboarding.
Is there a contract?
No. Every plan is month-to-month, cancel anytime — plus a one-time setup fee covering your number, calendar, knowledge base, and go-live onboarding. Pay annually instead and get two months free, with the setup fee waived entirely.
What happens if I go over my included minutes?
You're billed the plan's per-minute overage rate for the extra minutes. Esmi never stops answering calls because you've hit a limit — overage is a line on the invoice, not a service interruption.
Start with one workflow
Try Esmi free for 14 days: up to 25 calls, no credit card needed. After-hours answering, live Google Calendar booking, English and Spanish included.