Every lead called back in minutes. In English or Spanish.
Melu is the outbound half of Esmi. When someone fills in your form, misses you on the phone, or asks Esmi for a callback, Melu calls them back, answers the first questions, and books the appointment on your calendar.
- Minute 0
- A lead arrives — your web form, a missed call, or an Esmi callback request.
- Minutes later
- Melu calls, says she is an AI assistant, and asks if it is a good time.
- On the call
- Four questions at most, then two open slots from your real calendar.
- Booked
- Text and email confirmation, then reminders 24 hours and 1 hour before.
What Melu does
- Speed
- Calls a new lead within minutes, while they still remember asking
- Languages
- English and Spanish from the first sentence; stays in the caller's language
- Booking
- Offers two real slots from your Google Calendar and books the one they pick
- Reminders
- SMS and email confirmation, plus reminders at 24 hours and 1 hour
- Follow-up
- A second attempt on a different day, a voicemail, and a text — then she stops
- Hand-off
- Transfers the call to you when a lead insists on a person and you are available
- Record
- Every attempt logged with outcome, summary, and recording where consent allows
What Melu will not do
These are checks that run before every dial, not a policy document. If any one of them cannot be confirmed, the call is not placed.
- Cold lists
- She never calls a purchased or scraped list — only people who asked to hear from you
- Consent
- No stored record of how the lead asked to be contacted, no call
- Do-not-call
- Opt-outs are honoured on the spot; Canadian leads older than six months are scrubbed against the National DNCL
- Hours
- Only inside local calling hours for the lead's market
- Persistence
- No more than two attempts per lead in seven days
- Honesty
- She says she is an AI in her first sentence and never claims to be a person
- Payments
- She never takes card details or promises results
These controls reduce risk; they are not legal advice. You remain responsible for how your leads were collected — we will show you the consent wording your forms need before Melu goes live.
We use her first
Orchelix uses Melu to call back its own leads and book walkthroughs with Jorge. If you ask for a callback on our booking page, she is who calls.
Pricing
- Monthly
- $299 / mo
- Included
- 300 call minutes
- Setup
- Included
- Requires
- Any Esmi plan
Melu is an add-on to Esmi: she books into the same calendar and reports into the same dashboard. Onboarding runs as a pilot — we write your script, set your calling rules, and review the first calls with you.
Start with one workflow
A $149 pilot on your real line for fourteen days. After-hours answering, Google Calendar + SMS, English and Spanish included.