From the showroom to the slab yard, from the front desk to the field — Orchelix deploys multi-agent systems tuned to how your industry actually runs. Bilingual, around the clock, and with an audit trail your operators trust.
Our deepest playbooks live here. Designers, distributors, and fabricators all run on the same critical path — the right slab, the right template, the right install date. Orchelix agents keep that path honest end to end.
The Esmi receptionist, the Revenue-Ops agents, and a custom slab-availability tool ship together as the Design & Stone Pack — the fastest pilot we run.
Specifier calls · RFIs · consultant routing
Esmi screens specifier calls, books site visits with the project file already pulled, and routes RFIs to the right principal — without interrupting deep work in the studio.
Showroom enquiries · sample requests · trade accounts
Showroom enquiries that don't fall through the cracks. Sample requests logged, trade discounts honoured, and follow-up sequences written in your studio's voice — not a template.
Slab inventory · holds · freight quoting
Slab availability checked across yards before the call ends. Hold requests confirmed in writing, freight quoted from your live carrier rates, and COIs sent before the truck moves.
Templates · drawings · install scheduling
Templates booked, drawings approved, and installation slots confirmed without a single voicemail. Punch-list follow-through handled with photos and a signed acceptance attached to the job.
Showroom · deposits · supplier ETAs · install
The showroom-to-install pipeline, fully tracked. Lead deposits collected, supplier ETAs surfaced as they change, and the homeowner is never the last to know about a delay.
After-hours emergencies, change orders shouted across a job site, seasonal demand swings — field-service operators win or lose on response time. Orchelix answers, qualifies, and dispatches before the next call even rings.
Emergency dispatch · scheduling
After-hours floods reach an on-call tech in under sixty seconds — never a voicemail. Every job lands in your scheduling software with the right SKUs and access notes.
Maintenance contracts · seasonal demand
Maintenance contracts that don't lapse. Seasonal tune-ups booked the week the weather turns, and invoices sent before the truck leaves the driveway.
Subs · change orders · client comms
Subcontractor coordination without the WhatsApp chaos. Change orders captured on the phone, summarized in your project tool, and signed by end of day.
Quoting · estimator notes · bilingual intake
Quotes turned around the same hour. Bilingual intake, estimator notes captured by the agent, and a polite reminder cadence that books the second appointment.
Counter calls, RFQs, will-call holds, credit-hold escalations — the work that keeps a plant or a yard moving. Orchelix sits in front of your ERP and answers in the language of your customers and your operators.
RFQ qualification · engineering routing · CRM
Quote requests qualified against your real lead times, not a spreadsheet someone last touched in February. Engineering questions routed to the right desk — not the receptionist — with full context attached.
Counter · will-call · delivery windows
Counter calls answered before the third ring. Will-call holds, delivery windows, and credit-hold escalations — all logged to your ERP with the contractor's account already pulled up.
For firms where every call is either a billable conversation or a regulatory landmine. Orchelix handles intake with the calm of an experienced legal secretary, the discretion of a clinic front desk, and the diligence of a property manager.
Lawyers · accountants · consultants
Conflict checks before the conversation begins. New-client intake routed into the right partner's calendar, with the engagement letter queued for review — not lost in a voicemail queue overnight.
Bilingual scheduling · urgent routing · no-shows
HIPAA-aware intake, bilingual scheduling, and no-show follow-ups that quietly recover revenue. Urgent calls reach the on-call clinician in under a minute, with the chart number ready.
Maintenance tickets · tours · vendor close-out
Maintenance tickets opened from a phone call, assigned to the right vendor, and closed with photos. Tour requests booked against the agent's real calendar — not their inbox.
From kickoff to first agent live on your numbers — including a senior consultant on the line.
Switch mid-call without prompting. French available across all industries on request.
If it has a phone, a pipeline, and a ledger, the agents can be tuned to it. Book a fit call.
A focused pilot, a senior consultant on the line, and a scorecard you can read on Monday morning. Add the next agent only when the first one has earned the room.
