Showroom inquiries get missed on the floor
Your team is cutting, polishing, and installing. The phone rings and no one answers. That lead calls a competitor.
More measures booked without picking up the phone
Esmi handles showroom inquiries, books template and measure appointments, and answers material questions — so your fabrication team stays focused on the work.
- Sector
- Stone Fabricators & Countertop Shops
- Languages
- English and Spanish, natively
- Hours
- 24/7, nights and weekends included
- Live in
- 14 days from the first call
What the phone costs you
Measure appointments are hard to coordinate
Back-and-forth scheduling for template appointments slows your pipeline and frustrates homeowners.
Pricing questions tie up your showroom staff
Every 'how much does quartz cost?' call can be answered by Esmi on the call — without pulling someone off the floor.
Project status calls interrupt production
Homeowners checking on their countertop pull fabricators and office staff away from the work that actually ships jobs.
What it does on a call
- Measure appointment booking
- Esmi qualifies the project (material, square footage, kitchen or bath) and books the template measure on your calendar.
- Showroom inquiry capture
- Callers get answers about your materials, process, and turnaround time — and book a showroom visit.
- Material FAQ handling
- Quartz vs. granite, edge profiles, lead times, pricing ranges — Esmi handles the questions your team fields every day.
- Project status call routing
- Callers check their project stage without pulling someone off the floor. Esmi routes status calls or provides scripted updates.
- Bilingual (EN/ES)
- South Florida's renovation market is multilingual. Esmi serves your full customer base in their language.
- After-hours lead capture
- Weekend renovation explorers can book a measure appointment for Monday without waiting for your office to open.
Questions people ask first
Can Esmi book measure appointments?
Yes. Esmi asks about material type, project scope, and location, then books the template measure appointment on your calendar and sends a confirmation.
What material questions can it handle?
You train Esmi on your material selection, edge profiles, pricing ranges, and lead times. It handles the most common questions homeowners ask before visiting your showroom.
How does it handle calls about in-progress jobs?
You provide scripted status responses for each stage of your process (template, fabrication, installation scheduling). Esmi routes calls or provides updates based on those scripts.
We deal with both contractors and homeowners — can it handle both?
Yes. Esmi qualifies the caller type and adjusts its script accordingly — residential homeowners and contractor accounts handled differently.
What's the setup process like for a shop like ours?
We spend a session learning your materials, services, and calendar. The first agent goes live fourteen days from kickoff.
Hear it before you buy it
There is a real recording on the demo page, and the same agent is there in a chat you can type into. No form, no scheduling — the product doing its job.