Esmi handles showroom inquiries, books template and measure appointments, and answers material questions — so your fabrication team stays focused on the work.
The Problem
Your team is cutting, polishing, and installing. The phone rings and no one answers. That lead calls a competitor.
Back-and-forth scheduling for template appointments slows your pipeline and frustrates homeowners.
Every 'how much does quartz cost?' call could be answered by Esmi instantly — without pulling someone off the floor.
Homeowners checking on their countertop pull fabricators and office staff away from the work that actually ships jobs.
How It Works
We learn your scripts, FAQs, calendar, and escalation rules during a dedicated onboarding session.
Esmi connects to your phone line and calendar. We test every scenario before going live.
Every call is answered immediately — 24/7, with no hold times and no missed leads.
You get call summaries and a dashboard. We tune the scripts based on real call data each month.
What You Get
Esmi qualifies the project (material, square footage, kitchen or bath) and books the template measure on your calendar.
Callers get immediate answers about your materials, process, and turnaround time — and book a showroom visit.
Quartz vs. granite, edge profiles, lead times, pricing ranges — Esmi handles the questions your team fields every day.
Callers check their project stage without pulling someone off the floor. Esmi routes status calls or provides scripted updates.
South Florida's renovation market is multilingual. Esmi serves your full customer base in their language.
Weekend renovation explorers can book a measure appointment for Monday without waiting for your office to open.
Pricing
Plans start at a flat monthly rate with no per-minute overage fees for standard usage. See full pricing and what's included.
View pricing →FAQ
Yes. Esmi asks about material type, project scope, and location, then books the template measure appointment on your calendar and sends a confirmation.
You train Esmi on your material selection, edge profiles, pricing ranges, and lead times. It handles the most common questions homeowners ask before visiting your showroom.
You provide scripted status responses for each stage of your process (template, fabrication, installation scheduling). Esmi routes calls or provides updates based on those scripts.
Yes. Esmi qualifies the caller type and adjusts its script accordingly — residential homeowners and contractor accounts handled differently.
We spend a session learning your materials, services, and calendar. Typical setup is 2–3 weeks from kickoff to go-live.
Get Started
Tell us about your business and we'll show you exactly how Esmi handles calls for stone fabricators & countertop shops.
Tell us about your operation and we'll reach out within one business day to discuss next steps.
