Contractors call during job-site hours
Your customers call early, call between installs, call when your office is closed. Missed calls mean missed orders.
Contractor and fabricator calls, answered on the floor's schedule
Esmi handles availability questions, quote requests, and delivery scheduling so your sales team can focus on relationship building and larger orders.
- Sector
- Stone Distributors & Suppliers
- Languages
- English and Spanish, natively
- Hours
- 24/7, nights and weekends included
- Live in
- 14 days from the first call
What the phone costs you
Availability questions jam your phone lines
Routine questions about slab availability, thickness, and finish take time away from your sales team's real work.
Quote requests pile up
Every request that waits in a queue is a contractor who might source the same material from a competitor.
Delivery coordination is time-consuming
Scheduling pickups and deliveries takes back-and-forth that your team shouldn't have to manage by phone.
What it does on a call
- After-hours inquiry capture
- Esmi captures material inquiries, contact info, and project details at any hour so your team can follow up first thing.
- Availability FAQ handling
- Train Esmi on your standard material descriptions, grades, and lead times so routine questions never reach your staff.
- Quote request intake
- Callers describe what they need; Esmi logs the details and routes the request to the right salesperson.
- Delivery appointment scheduling
- Coordinate pickup and delivery windows on your calendar without phone tag.
- Bilingual (EN/ES)
- Serve your Spanish-speaking contractor and fabricator base in their language on every call.
- Scale without headcount
- Handle peak demand — project season, new inventory — without adding to your phone team.
Questions people ask first
Can Esmi answer questions about slab availability?
Esmi can be trained on your standard inventory descriptions and common FAQs. For real-time availability, it captures the request and routes it to your sales team for a same-day callback.
What about large orders that need account management?
Esmi qualifies the size and type of inquiry and routes large or complex orders directly to your senior sales team — with the caller's details attached.
Can it handle calls from fabricators and general contractors differently?
Yes. You configure Esmi with different routing and qualification scripts for different customer types.
We have multiple locations — can Esmi route by location?
Yes. Esmi can route calls to the correct location or sales rep based on the caller's project location or stated needs.
How do we train Esmi on our materials?
During setup, you provide your product catalog, pricing guidelines, and common FAQs. We configure Esmi to answer the questions your sales team fields most often.
Hear it before you buy it
There is a real recording on the demo page, and the same agent is there in a chat you can type into. No form, no scheduling — the product doing its job.