Esmi handles availability questions, quote requests, and delivery scheduling so your sales team can focus on relationship building and larger orders.
The Problem
Your customers call early, call between installs, call when your office is closed. Missed calls mean missed orders.
Routine questions about slab availability, thickness, and finish take time away from your sales team's real work.
Every request that waits in a queue is a contractor who might source the same material from a competitor.
Scheduling pickups and deliveries takes back-and-forth that your team shouldn't have to manage by phone.
How It Works
We learn your scripts, FAQs, calendar, and escalation rules during a dedicated onboarding session.
Esmi connects to your phone line and calendar. We test every scenario before going live.
Every call is answered immediately — 24/7, with no hold times and no missed leads.
You get call summaries and a dashboard. We tune the scripts based on real call data each month.
What You Get
Esmi captures material inquiries, contact info, and project details at any hour so your team can follow up first thing.
Train Esmi on your standard material descriptions, grades, and lead times so routine questions never reach your staff.
Callers describe what they need; Esmi logs the details and routes the request to the right salesperson.
Coordinate pickup and delivery windows on your calendar without phone tag.
Serve your Spanish-speaking contractor and fabricator base in their language on every call.
Handle peak demand — project season, new inventory — without adding to your phone team.
Pricing
Plans start at a flat monthly rate with no per-minute overage fees for standard usage. See full pricing and what's included.
View pricing →FAQ
Esmi can be trained on your standard inventory descriptions and common FAQs. For real-time availability, it captures the request and routes it to your sales team for a same-day callback.
Esmi qualifies the size and type of inquiry and routes large or complex orders directly to your senior sales team — with the caller's details attached.
Yes. You configure Esmi with different routing and qualification scripts for different customer types.
Yes. Esmi can route calls to the correct location or sales rep based on the caller's project location or stated needs.
During setup, you provide your product catalog, pricing guidelines, and common FAQs. We configure Esmi to answer the questions your sales team fields most often.
Get Started
Tell us about your business and we'll show you exactly how Esmi handles calls for stone distributors & suppliers.
Tell us about your operation and we'll reach out within one business day to discuss next steps.
