Potential clients call once and move on
Legal matters are urgent. A potential client who reaches voicemail calls the next firm on Google. You don't get a second chance.
Intake happens on the first call, not the callback
Esmi answers calls around the clock, qualifies new matters, and books consultations — so your attorneys focus on billable work, not intake.
- Sector
- Law Firms & Legal Practices
- Languages
- English and Spanish, natively
- Hours
- 24/7, nights and weekends included
- Live in
- 14 days from the first call
What the phone costs you
Intake eats into billable hours
Every hour an attorney or paralegal spends on routine intake questions is an hour not billed to a client.
After-hours calls go unanswered
Accidents, arrests, and legal emergencies happen at all hours. The firm that answers at 11 PM gets the case.
Unqualified matters waste staff time
Staff spend time on calls that don't fit your practice areas. Esmi screens them first so your team only handles what matters.
What it does on a call
- 24/7 new client intake
- Esmi answers at any hour, asks qualifying questions about the matter, and books a consultation on your calendar.
- Matter qualification before booking
- Esmi screens for practice area fit, urgency, and conflict-of-interest basics before a consultation is scheduled.
- Billable hour protection
- Routine calls — directions, hours, document status — never reach your attorneys or paralegals.
- Urgent matter escalation
- Time-sensitive matters (arrests, accidents, injunctions) are flagged and routed to the attorney on call on the same call.
- Consistent intake quality
- Every potential client gets the same professional, thorough intake process — regardless of time or call volume.
- Bilingual (EN/ES)
- Serve Spanish-speaking clients with the same quality intake experience in their language.
Questions people ask first
Can Esmi handle legal intake calls?
Yes. Esmi collects matter details, practice area, and urgency level, then books a consultation or escalates based on the rules you set during onboarding.
How does it handle sensitive information and conflicts?
Esmi collects the minimum information needed to qualify and schedule. Detailed matter information and conflict checks happen with your team at the consultation stage.
What about urgent situations — arrests, accidents?
You set escalation rules. Emergency keywords trigger an immediate handoff to your on-call attorney, with a full call summary sent in real time.
Will clients know they're talking to AI?
Esmi is professional and helpful. You control the introduction and tone. Many firms introduce it as their intake team — transparency is up to you.
Can it handle multiple practice areas?
Yes. Esmi is configured with your practice areas and routes or qualifies calls accordingly — so a personal injury call and an estate planning inquiry are handled differently.
Hear it before you buy it
There is a real recording on the demo page, and the same agent is there in a chat you can type into. No form, no scheduling — the product doing its job.