Esmi answers calls around the clock, qualifies new matters, and books consultations — so your attorneys focus on billable work, not intake.
The Problem
Legal matters are urgent. A potential client who reaches voicemail calls the next firm on Google. You don't get a second chance.
Every hour an attorney or paralegal spends on routine intake questions is an hour not billed to a client.
Accidents, arrests, and legal emergencies happen at all hours. The firm that answers at 11 PM gets the case.
Staff spend time on calls that don't fit your practice areas. Esmi screens them first so your team only handles what matters.
How It Works
We learn your scripts, FAQs, calendar, and escalation rules during a dedicated onboarding session.
Esmi connects to your phone line and calendar. We test every scenario before going live.
Every call is answered immediately — 24/7, with no hold times and no missed leads.
You get call summaries and a dashboard. We tune the scripts based on real call data each month.
What You Get
Esmi answers at any hour, asks qualifying questions about the matter, and books a consultation on your calendar.
Esmi screens for practice area fit, urgency, and conflict-of-interest basics before a consultation is scheduled.
Routine calls — directions, hours, document status — never reach your attorneys or paralegals.
Time-sensitive matters (arrests, accidents, injunctions) are flagged and routed to the attorney on call immediately.
Every potential client gets the same professional, thorough intake process — regardless of time or call volume.
Serve Spanish-speaking clients with the same quality intake experience in their language.
Pricing
Plans start at a flat monthly rate with no per-minute overage fees for standard usage. See full pricing and what's included.
View pricing →FAQ
Yes. Esmi collects matter details, practice area, and urgency level, then books a consultation or escalates based on the rules you set during onboarding.
Esmi collects the minimum information needed to qualify and schedule. Detailed matter information and conflict checks happen with your team at the consultation stage.
You set escalation rules. Emergency keywords trigger an immediate handoff to your on-call attorney, with a full call summary sent in real time.
Esmi is professional and helpful. You control the introduction and tone. Many firms introduce it as their intake team — transparency is up to you.
Yes. Esmi is configured with your practice areas and routes or qualifies calls accordingly — so a personal injury call and an estate planning inquiry are handled differently.
Get Started
Tell us about your business and we'll show you exactly how Esmi handles calls for law firms & legal practices.
Tell us about your operation and we'll reach out within one business day to discuss next steps.
