Esmi answers every call, qualifies the job, and books the appointment — around the clock, even during seasonal surges and after-hours emergencies.
The Problem
A customer with a broken A/C at midnight hangs up and calls your competitor. You lose the job before you even wake up.
Summer heat and winter cold hit all at once. Your team can't handle the call volume and callers get busy signals.
Dispatching takes calls back and forth. Every minute on the phone is a minute not on a job site.
A single HVAC installation is worth thousands of dollars. Missed calls don't just cost leads — they cost the job.
How It Works
We learn your scripts, FAQs, calendar, and escalation rules during a dedicated onboarding session.
Esmi connects to your phone line and calendar. We test every scenario before going live.
Every call is answered immediately — 24/7, with no hold times and no missed leads.
You get call summaries and a dashboard. We tune the scripts based on real call data each month.
What You Get
Esmi picks up at any hour, triages the situation, and routes emergency calls to your on-call tech immediately.
Callers pick a time, Esmi books it, sends a confirmation, and your tech arrives prepared.
Esmi asks the right questions — unit age, symptoms, property type — so your tech knows the job before arrival.
Handle 3× the call volume without adding headcount. Esmi scales instantly with no hold times.
Serve South Florida's Spanish-speaking customers in their language, on every call.
When a call needs a real person, Esmi escalates with full context — no repeat explanations for the caller.
Pricing
Plans start at a flat monthly rate with no per-minute overage fees for standard usage. See full pricing and what's included.
View pricing →FAQ
Yes. Esmi answers around the clock, triages the urgency, and connects callers to your on-call technician for true emergencies — or books a first-available appointment for non-urgent issues.
Esmi qualifies the call (location, issue type, unit details), books the appointment on your live calendar, and sends your tech a summary — so they arrive prepared, not guessing.
Yes. Esmi has no capacity limit. Whether you get 10 calls or 200 in a day, every caller is answered immediately with no hold time.
We integrate with the most common field service and calendar tools. During setup, we connect Esmi to your existing system so bookings land exactly where they need to.
Yes. Esmi can route calls and bookings based on availability, territory, or service type — configured to match how your team operates.
Get Started
Tell us about your business and we'll show you exactly how Esmi handles calls for hvac & home services.
Tell us about your operation and we'll reach out within one business day to discuss next steps.
