New patients hang up and book elsewhere
A prospective patient who waits on hold and hangs up will book with the practice down the street before you call back.
The front desk stops choosing between the phone and the patient
Esmi handles new patient calls, appointment booking, and routine FAQs so your front desk can focus on the patients in front of them.
- Sector
- Dental & Medical Offices
- Languages
- English or Spanish
- Hours
- 24/7, nights and weekends included
- Live in
- 14 days from the first call
What the phone costs you
Front desk is split between desk and phone
Your staff can't give full attention to the patient standing at check-in and the one calling at the same time.
After-hours calls go to voicemail
Dental emergencies don't happen on a schedule. Patients in pain at 8 PM need to hear from someone, not a mailbox.
Routine questions eat productive hours
Time goes on answering 'Do you take Delta Dental?' and 'What are your hours?' — questions Esmi handles on the call.
What it does on a call
- New patient intake on the call
- Esmi collects name, insurance, reason for visit, and preferred time — then books the appointment before they hang up.
- No hold queue
- Callers are answered rather than parked. No hold music, no 'your call is important to us.'
- After-hours dental emergency triage
- Esmi assesses urgency and connects emergency cases to your on-call line, while booking routine issues for the next opening.
- Insurance and FAQ handling
- Insurance questions, directions, office hours, cancellation policy — Esmi answers them on the call, freeing your staff.
- Email alerts
- Every appointment Esmi books goes on your Google Calendar, and you get an email alert with the call summary.
- Bilingual (EN/ES)
- Serve Spanish-speaking patients without needing bilingual front-desk staff on every shift.
Questions people ask first
Can Esmi book new patient appointments?
Yes. Esmi collects the patient's information, checks your live calendar, offers available slots, books the appointment, and logs the call with a transcript and summary — all on the first call.
How does it handle insurance questions?
You provide Esmi with your accepted insurance list and common FAQs. It answers routine insurance questions directly and flags complex coverage questions for your billing staff.
What happens for a dental emergency after hours?
Esmi asks triage questions to assess urgency. True emergencies are routed to your emergency line; non-urgent situations are booked for the earliest available appointment the next morning.
Will it sound natural to patients?
Yes. Esmi is designed to sound professional and warm. You control the greeting, tone, and script so it matches your practice's voice.
Hear it before you buy it
There is a real recording on the demo page, and the same agent is there in a chat you can type into. No form, no scheduling — the product doing its job.