Esmi handles new patient calls, appointment booking, and routine FAQs so your front desk can focus on the patients in front of them.
The Problem
A prospective patient who waits on hold and hangs up will book with the practice down the street before you call back.
Your staff can't give full attention to the patient standing at check-in and the one calling at the same time.
Dental emergencies don't happen on a schedule. Patients in pain at 8 PM need to hear from someone, not a mailbox.
Hours per day are lost answering 'Do you take Delta Dental?' or 'What are your hours?' — questions Esmi handles instantly.
How It Works
We learn your scripts, FAQs, calendar, and escalation rules during a dedicated onboarding session.
Esmi connects to your phone line and calendar. We test every scenario before going live.
Every call is answered immediately — 24/7, with no hold times and no missed leads.
You get call summaries and a dashboard. We tune the scripts based on real call data each month.
What You Get
Esmi collects name, insurance, reason for visit, and preferred time — then books the appointment before they hang up.
Every caller is answered immediately. No hold music, no 'your call is important to us.'
Esmi assesses urgency and connects emergency cases to your on-call line, while booking routine issues for the next opening.
Insurance questions, directions, office hours, cancellation policy — Esmi answers them instantly, freeing your staff.
Esmi confirms appointments and sends reminders, reducing no-shows without manual follow-up.
Serve Spanish-speaking patients without needing bilingual front-desk staff on every shift.
Pricing
Plans start at a flat monthly rate with no per-minute overage fees for standard usage. See full pricing and what's included.
View pricing →FAQ
Yes. Esmi collects the patient's information, checks your live calendar, offers available slots, books the appointment, and sends a confirmation — all on the first call.
You provide Esmi with your accepted insurance list and common FAQs. It answers routine insurance questions directly and flags complex coverage questions for your billing staff.
Esmi asks triage questions to assess urgency. True emergencies are routed to your emergency line; non-urgent situations are booked for the earliest available appointment the next morning.
Yes. Esmi is designed to sound professional and warm. You control the greeting, tone, and script so it matches your practice's voice.
We take patient data seriously and collect only what's needed to qualify and schedule. Ask us about our data handling and BAA process during your consultation.
Get Started
Tell us about your business and we'll show you exactly how Esmi handles calls for dental & medical offices.
Tell us about your operation and we'll reach out within one business day to discuss next steps.
